Shipping policy

SHIPPING

Where we ship
We ship worldwide.

Dispatch
Orders are processed within 1–3 business days of payment clearing.

Delivery estimates
Orders are shipped from our fulfilment partner in China.
Estimated delivery to EU/EEA: 7–14 business days after dispatch.
Other destinations: 10–21 business days after dispatch.

These are estimates and not guaranteed dates. Customs inspection, postal delays, weather and peak periods can extend them.

Ordering for a specific date
If you need your order for a birthday, anniversary or other occasion, we strongly recommend ordering at least three weeks in advance. We cannot guarantee arrival by any specific date.

Tracking
A tracking number is emailed once your order ships. Tracking may take 2–5 days to show movement.

Shipping costs
Displayed at checkout before payment.

Customs, duties and import taxes
Orders to destinations outside the EU may incur import duties, taxes or handling fees charged by local authorities. These are the customer's responsibility and are not included in our prices. Refusing a parcel due to unpaid duties does not entitle you to a refund of shipping costs.

Delayed or lost parcels
If your order has not arrived within 30 calendar days of dispatch, contact u3176713294@gmail.com. We will investigate with the carrier and, if the parcel is confirmed lost, we will reissue or refund your order.

Delivery address
Please check your address carefully at checkout. We cannot be held responsible for parcels delivered to an incorrectly entered address. If a parcel is returned to sender due to an incorrect address, we can reship at the customer's cost.